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How Banking Automation is Transforming Financial Services Hitachi Solutions Learn how to elevate your AML compliance operations while enhancing CX, reducing cost, and driving business growth. Learn how to overcome industry challenges with agility and innovation by investing in the right tools, technology, and talent. Any automation solution, no matter how prescient, is only as …

The Automation Advantage in Retail Banking Bain & Company Read More »

Building Machine Learning Chatbots: Choose the Right Platform and Applications You no longer need to navigate between experiences to maintain the LU model – it’s editable within the app. For the sake of semantics, chatbots and conversational assistants will be used interchangeably in this article, they sort of mean the same thing. While AI chatbots …

The ultimate guide to machine-learning chatbots and conversational AI Read More »

Zendesk Support app Help Center Also, it’s the pioneer in the support and communication tools market. You can always count on it if you need a reliable customer support platform to process tickets, support users, and get advanced reporting. Combining these two powerhouses improves the management of customer tickets and support inquiries. Intercom transforms Zendesk …

Zendesk vs Intercom: Which is better? Read More »

Understanding What a Virtual Customer Service Representative Is Remote customer service denotes delivering customer support services through digital channels, such as email, chat, social media, or phone. You can foun additiona information about ai customer service and artificial intelligence and NLP. Virtual customer service representatives only need an internet connection to perform their job effectively. …

What Is A Virtual Customer Service Representative? And 3 Ways They Can Help Read More »